General Terms and Conditions


This website is operated by ARLETTE ESS. Throughout the site, the terms “we”, “us” and “our” refer to ARLETTE ESS. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.


Due to the natural materials used for the products, some irregularities are part of their character, especially in the weave of silk and linen. Our quality control checks every item before adding to the stock. Should you consider a product as faulty, you can contact us for a return or exchange, under the terms in the Shipping & Returns policy.

We aim to use photographs which represent the product and colour as accurately as possible, but computer screens vary and can give an inaccurate impression of a colourway. For the wallpaper it is recommended to order samples first, as we can only refund unopened rolls or faulty rolls.

Copyright and Intellectual Property:

You are welcome to share any content on this website on your social media channels or blog, provided you mention ARLETTE ESS as the artist/author in the same post. You agree however not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or any contact on the website, without express written permission by us. 

All products and designs on this website are the property of ARLETTE ESS and are registered with a third party for IP protection.

ARLETTE ESS is a trademark registered in the UK and internationally (via the Madrid Agreement).

Modifications of Products and Prices:

Prices for our products or shipping are subject to change without notice.

We reserve the right at any time to modify or discontinue any product or service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or services.

General Conditions:

We reserve the right to refuse service to anyone for any reason at any time.

We treat your personal details with care and confidentiality, but you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

(We will never pass your address or contact details on to any third party, except for essential functionality like shipping and newsletter e-mail service. Your payment is processed through Paypal®, it is encrypted and your account details are not visible to us. More information in our Privacy Policy)


Total liability for any claims of any kind whatsoever and howsoever arising in respect of, or resulting from, any goods supplied by us shall not exceed the price of such goods. I/we reserve the right to change without notice any of the details of the product including prices, colours and sizes and also the removal of the product from sale.

Third-party Links:

Certain content, products and services available via our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party’s own policies and terms. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

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