Terms and conditions, FAQ:
Can I return the item if I change my mind?
Yes. You have 14 days to claim a refund or exchange, details are explained in T&C below.
Is the payment secure, and can I pay with any card?
We are using a high-profile third party payment gateway (Paypal®) to collect payments. PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover, alternatively you can log into your own paypal account to pay. The payments are processed in a secure area on their site, and the company offers payment protection for buyers and sellers. We don’t get to see your account or card details. Please refer to PAYPAL’s terms if you are unsure of your protection. We will never pass your contact details to any third party.
I need something by a specific date – is this possible?
We’ll do our best – please specify in the contact form and we will let you know.
Do you do custom designs and commissions?
Always up for adventure! Please get in touch with your ideas.
All ARLETTE ESS scarves come in custom made boxes and and qualify for free delivery worldwide, trackable online if the carrier allows it. For all other items, delivery charges are specified upon ordering. We aim to dispatch items 1-3 days after receiving cleared payment.
Deliveries outside the EU: Please note that your local customs may add a sales tax, which we can not predict nor take responsability for.
For our returns policy in accordance with the distance selling regulations, please refer to the terms and conditions below.
Should you wish to return or exchange your purchase, you can do so within the first 14 days after receiving the goods. Please contact us for details. You can choose a full refund (the purchase price minus the postage paid by us to send the item to you) or an exchange, if requested within the period specified above, provided the goods are in the original packaging and show no signs of use, or any other degradation, marks or stains.
Please note the goods should be sent to us as recorded with a tracking number, and we will not refund the postage you incur to return the goods to us. Upon receipt of the goods in an acceptable condition as specified above, we will then despatch the refund to the account it originated from, or exchange according to your wishes. If you cancel an order before we dispatch it, there is no charge.
Returns from outside the EEC: The parcel must have a signed custom declaration attached to the outside of it. The only acceptable declaration is to tick the checkbox ‘OTHER’ and write the description ‘GOODS ORIGINATING IN THE EEC RETURNED FOR CREDIT’ (in the absence of this declaration, we may have to pay import charges, which will be deducted from your refund)
We will never pass your details on to any third party. Your payments are processed through a secure third party application (Paypal®), which have their own privacy and data protection policies.
We aim to dispatch items 1-3 days after receiving cleared payment. Exceptions may apply, we will inform you of these as soon as they become known to us by posting relevant information on the website, and/or contacting you via e-mail should your order be affected. Of course we cannot be held responsible for cases of force majeure, strikes etc.
Due to the natural materials used for most of the products, some irregularities are part of their character, especially with hand-printed and hand-dyed items (specified in the product description). Should you consider a product as faulty, you can contact us for a return or exchange, under the terms specified above. We aim to use photographs which represent the product and colour as accurately as possible, but computer screens vary and can give an inaccurate impression of a colourway. For the wallpaper it is recommended to order samples first, as we can only refund unopened rolls or faulty rolls.
All products and designs on this website are the property of ARLETTE ESS and are registered with a third party for IP protection. You can re-post images from this site on the web if you mention the source.
Total liability for any claims of any kind whatsoever and howsoever arising in respect of, or resulting from, any goods supplied by us shall not exceed the price of such goods. I reserve the right to change without notice any of the details of the product including prices, colours and sizes and also the removal of the product from sale.